WHAT IS SERVICE AS SOFTWARE?
Our new paradigm. Outcome-focused security through AI Agents that adapt to your tools, your goals, and your workflows— delivering outcomes while eliminating non-human work.
Service as Software is a groundbreaking approach that shifts the focus from traditional feature-driven software to delivering specific outcomes. By utilizing autonomous AI agents, Service as Software integrates with your existing tools to perform tasks. It eliminates non-human work and adapts to your workflows,prioritizing outcomes over features. This approach empowers organizations by automating repetitive tasks and aligning efforts with organizational goals.
A NEW APPROACH: SERVICE AS SOFTWARE VS. SAAS
Software as a Service platforms revolutionized how security teams access technology but still leave critical gaps. They require teams to adapt to product limitations, enforce rigid workflows, and often do repetitive tasks that don’t require human ingenuity—what we call “non-human work.” Service as Software reimagines this relationship by shifting the focus from delivering features to delivering outcomes. Using AI agents that adapt to your existing tools and processes, 7AI starts with the end goal in mind, not with a one-size-fits-all product.
Outcome-First Approach
Service as Software begins with the end in mind: What does your security team need to achieve? By focusing on specific outcomes, AI agents assess your goals and your stack, then orchestrate everything required to bridge the gap from alert to resolution—eliminating non-human tasks along the way.
Tailored to Your Environment
Instead of forcing you to conform to its design, Service as Software fits seamlessly into your existing ecosystem. Whether you use multiple detection systems, custom integrations, or unique workflows, the AI agents adapt to your environment and take on the non-human work, so your team can focus on what matters most.
From Insights to Action
Service as Software doesn’t stop at presenting data or insights. AI agents autonomously perform investigations, come to actionable conclusions, and execute tasks—like closing a ticket in your ticketing system or triggering follow-up actions—freeing your team from repetitive, low-value work.
HOW SERVICE AS SOFTWARE DELIVERS SECURITY OUTCOMES
By embedding intelligence and adaptability into every stage of the process, Service as Software delivers the results your security team needs, using your tools, aligned to your goals. Here are a few examples of what this looks like in action:
Alert Enrichment
Instead of delivering a raw alert that requires manual investigation, AI agents enrich the alert with context from across your ecosystem. This eliminates the non-human work of pulling together data from multiple sources, saving time and delivering immediate clarity.
False Positive Mitigation
Alerts don’t have to mean wasted time. AI agents assess and triage alerts automatically, using your detection tools to determine what’s noise and what’s real. By removing the non-human task of manually validating alerts, they ensure your team’s energy is spent on meaningful threats.
End-to-End Security Investigations
Security investigations shouldn’t require piecing together data from fragmented systems—a task that doesn’t require human creativity. AI agents autonomously investigate by assessing data, correlating events, and building a full picture of the incident. The results are then delivered into your existing workflows—whether that’s a closed ticket, a detailed report, or automated mitigation actions.
SERVICE AS SOFTWARE: A NEW WAY TO ENGAGE
By taking on the non-human work—tasks that are repetitive, rules-based, and drain your team’s time—Service as Software empowers security professionals to focus on strategic, high-value initiatives. No more rigid products or disconnected tools.
With Service as Software, every action is driven by outcomes, using your existing resources in smarter, more efficient ways. By focusing on what matters—delivering results—it enables your team to work faster, smarter, and with greater impact.