PLAID ELITE: 24x7 Agentic Security Operations
Around-the-clock coverage, with experts behind every escalation.
AI agents triage every alert from across your tools as it comes in, and 7AI's seasoned practitioners validate every escalation, around the clock. You decide what 7AI can act on.
Alert queue
Every alert triaged, as it comes in.
Identity
Service account sign-in from a new country
Contained
Endpoint
Unsigned binary on a finance laptop
Benign · evidence
Email
User-reported phish
Mitigated
Cloud
New access key on a dormant account
Escalated
PractitionerEscalation validated, designated contact notified
Illustrative mock
Where legacy providers fall short
Managed security should take work off your plate.
When security leaders start looking past their current provider, it usually comes down to one of three things.
01
Slow to act.
Response stops at a notification, and containment waits until someone picks up.
02
Calls that miss.
Real threats get closed as noise and noise gets escalated as urgent, because the provider doesn't know the environment well enough to tell the difference.
03
Gaps nobody sees.
Many providers only work alerts from their own tools or detections. Everything else sits, often without anyone knowing.
How it works
The story is already written by the time you see it.
First
An identity alert fires.
A service account that has never signed in from outside the country just did. An AI agent picks it up within moments and correlates the sign-in history, the device, and activity across your identity, endpoint, and cloud tools.
Moments later
It's malicious, and the account is pre-approved for containment.
It's disabled right away, as your Workflow Library allows.
Then
You hear about it as a finding, not an emergency.
A seasoned practitioner validates the call and sends your designated contact a short summary of what happened, what was already done, and anything worth tightening, like that service account's access. Every step is recorded in your 7AI platform.
What's included
The outcome of a fully staffed SOC, without building or running one.
01
Experts behind every escalation.
Seasoned practitioners validate every escalated case before it reaches you, and every escalation arrives with what happened, what was done, and what still needs a decision. Reach practitioners through the PLAID ELITE Hotline or in the platform, with every conversation recorded alongside the investigation.
02
Coverage across every tool you already have.
AI agents triage every alert from every connected tool and investigate the ones that need it. Coverage grows as you add tools, and a dedicated AI Security Engineer keeps investigations tuned to your environment.
03
Automation earned one risk tier at a time.
Start in assist mode, where nothing happens without your sign-off. Decide, asset by asset, what 7AI can contain directly, and open up automation as each risk tier proves out. Pull it back whenever you want.
04
Your environment, learned and kept.
A team that knows your exceptions, your VIPs, and your maintenance windows, backed by agents that never rotate off your account. Your context is built into the service and stays yours.
What the results look like
A real PLAID ELITE customer month.
These are the numbers from a live PLAID ELITE environment, taken straight from the customer's monthly business review and anonymized. Every alert was investigated and given a verdict. Most of it was benign, and the customer's team saw almost none of it.
Verdict totals
Non-threat
80.2%
Confirmed malicious
19.8%
Non-threat breakdown
57.4%Benign
10.9%Enriched
6.9%Mitigated
5.0%Suspicious
Cases by priority
High · critical severity
47%
reached the customer
Medium · sustained volume
64%
reached the customer
Low · verified before close
44%
reached the customer
From one representative PLAID ELITE customer environment over a single month, shared with permission and anonymized. Your own distribution depends on your environment and alert sources.
The same month, in totals
What that adds up to over thirty days.
99.9%
of alerts resolved before reaching the customer
~2,427
analyst hours returned to the team
331
investigations closed end to end
37
containment and response actions taken
Figures from one representative PLAID ELITE customer environment over a single month, shared with permission and anonymized. Your own numbers depend on your alert volume and sources. Analyst hours estimated from investigated volume at a median time to investigate.
A national law firm replaced its incumbent provider and cut over two months ahead of its deadline, with 86% of alerts now handled without a human touch.
FAQ
Questions, answered.
Around-the-clock security operations delivered by PLAID ELITE, 7AI's team of seasoned security practitioners. AI agents triage every alert from across your tools, and practitioners validate every escalation and respond within service levels.
Traditional managed detection is people-led. A shared bench of analysts triages a subset of your alerts against playbooks, so coverage slips when volume spikes, and the analysts rotating through your queue rarely know your environment well enough to tailor the response. The PLAID ELITE 24/7 SOC inverts that. AI agents triage every alert from every connected tool, at every hour, and seasoned practitioners who know your environment stay involved for judgment, response and oversight. Escalations arrive as complete investigations with root cause, timeline, evidence, and recommended actions you can act on right away.
7AI's team of seasoned security practitioners, and the umbrella for every service 7AI delivers on its platform, from Managed SIEM to Incident Response.
Not a full one. The PLAID ELITE 24/7 SOC is built for organizations that don't have the staff to run a SOC around the clock, and 7AI's AI Security Engineers and practitioners operate the service for you. You'll still want someone who owns decisions, like approving response actions and setting how much 7AI can do on its own. When something needs that decision, it arrives as a complete, ready-to-act escalation.
Yes. Start in assist mode and decide, asset by asset, what 7AI can do directly and what waits for your approval.
That depends on how much response you hand to 7AI. Anything covered by a response policy you've approved is handled without waiting on you. What reaches you is what's actionable, whether that's a decision only your team can make or an action you've chosen to keep, and it arrives as a complete investigation with root cause, timeline, evidence and recommended actions. Every action is recorded in an audit log.
Yes. Every investigation is open, including the ones closed as benign. You can read each agent's mission, the tools it ran, the exact request and response, and the conclusion it drew. You also see the same investigation PLAID ELITE practitioners saw when they made the call, along with their notes. A verdict you can inspect is a verdict you can defend to an auditor, a regulator, or your own leadership.
In days, with success metrics agreed up front and a dated onboarding plan. The AI Security Engineer owns implementation, so you don't carry the months of onboarding that enterprise security software usually demands.
PLAID ELITE responders pick it up with the full investigation history. See PLAID ELITE: Incident Response.
Email response@sevenai.com and we'll set up a scoping call right away.
Bring your hardest alerts. We will run them.
See the PLAID ELITE 24/7 SOC investigate and respond on real cases, then ask us all twenty questions from the guide.
In an active incident? Email response@sevenai.com.