PLAID ELITE · Fully Managed

Your fully managed SOC. Run by 7AI.

You get a security operation that investigates every alert and closes the loop on response, around the clock. 7AI runs it. Your team gets its time back.

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Why teams look past their MDR

Outsourcing detection should take work off your plate. build what's next.

If you are reading this, the service you already pay for is probably falling short in ways you can name. These are the three most common reasons security leaders reopen the conversation.

Reason 01

Too many false positives

The noise never really left. Your team still spends its week confirming alerts the service should have resolved, or worse, second-guessing the ones it quietly suppressed.

Reason 02

Inconsistent results

Coverage changes with whoever is on shift. A rotating, shared bench means the analyst who knew your environment last quarter is gone, and their context left with them.

Reason 03

Slow response

The SLA clock stops at acknowledgment, well before resolution. A fifteen minute ack means little when the workup still lands on your desk for hours.

The philosophy

Every 7AI engagement runs on one idea. PLAID ELITE takes it all the way.

7AI is the foundational AI security company. PLAID is how the platform operates, and PLAID ELITE is what you get when 7AI operates it for you.

THE OPERATING MODEL

PLAID

PEOPLE-LED, AI-DRIVEN

AI agents do the investigation at machine scale and speed. People lead the judgment, the strategy, and the response. The machine work comes off your plate; the decisions that need a person stay with people.

THE MANAGED SERVICE

PLAID ELITE

PEOPLE-LED, AI-DRIVEN, RUN FOR YOU

What you get

The outcome of a fully staffed SOC, without building or running one. build what's next.

PLAID ELITE gives you the result of a platform, delivered as a service, with no platform for you to operate. Here is what lands on your side of the line.

Every alert investigated in full

You get full coverage, across identity, cloud, email, endpoint, and SaaS, at every hour. Nothing sits in a queue and nothing goes dark because a shift was short-staffed.

Response closed on your behalf

You get the problem solved and closed. Most true positives are handled under a policy you approve in advance. A confirmed phishing email is contained for you, with the action recorded.

Escalations you can act on immediately

When something needs your decision, you get a complete investigation: root cause, timeline, evidence, and recommended actions. No re-investigation, no ticket tennis.

Your environment, learned and kept

You get a named team that knows your exceptions, your VIPs, and your maintenance windows, backed by agents that never rotate off your account. Your context is codified into the service and stays yours.

What the results look like

7AI verdict distribution

Benign57.4%

Enriched10.9%

Malicious19.8%

Suspicious5.0%

Mitigated6.9%

Non-threat85.2%

Confirmed malicious19.8%

Cases by priority

HighCritical severity

47% reached the customer

MediumSustained volume

64% reached the customer

LowVerified before close

44% reached the customer

High and medium severity made up 68% of what the elite team escalated.

From one representative PLAID ELITE customer environment over a single month, shared with permission and anonymized. Your own distribution depends on your environment and alert sources.

The same month, in totals

What that adds up to over thirty days.

The funnel at the top of this page is one month in one environment. Here is what it meant for the team that owned it.

99.9%

Handled before the team

Of alerts resolved before reaching the customer

~2,427

Analyst time freed

Hours returned to the team in a single month

331

Cases closed

Investigations moved to closed

Response actions

Containment and response actions taken

Before you renew or replace

Get the Guide

Coverage and what
actually gets investigated

Category A · Questions 01 to 05

01What share of our alerts do you fully investigate, versus filter, enrich, or suppress?Listen for: a specific number, per source, you can verify.

02Do you investigate across identity, cloud, email, and SaaS, or primarily endpoint?Listen for: live investigations in each domain.

03What happens to coverage at 2 a.m. on a Saturday, or when your queue backs up?Listen for: coverage that does not depend on who is on shift.

04Do you hunt in our telemetry, or only in the data you collect?Listen for: hunting inside your own data, with examples.

A buyer's guide for security leaders evaluating managed detection, or considering something different

The MDR
Evaluation Guide

20 questions to ask your current provider and every alternative before you renew or replace: what to ask, why each matters, and what a good answer sounds like.

FormatFour categories, five questions each, with a scoring worksheet

Use it onYour current provider and every alternative, including 7AI

Published by7AI, the Foundational AI Security Company

Free PDF · 8 pages

Questions

PLAID ELITE, answered.

PLAID ELITE is 7AI's fully managed security service. A dedicated AI Security Engineer customizes the 7AI platform to your environment, AI agents investigate every alert end to end, and a 24x7 elite team handles escalations and response on your behalf, with humans on the loop. You get the outcome of a fully staffed SOC without building or running one yourself.

Traditional managed detection is people-led: a shared bench of analysts triages a subset of your alerts against playbooks, and capacity scales by hiring. PLAID ELITE inverts that. AI agents investigate every alert, across every source, at every hour, and named experts stay on the loop for judgment, response, and oversight. Escalations arrive as complete investigations with root cause, timeline, evidence, and recommended actions you can act on immediately.

PLAID is 7AI's operating philosophy: People-Led, AI-Driven. AI agents do the investigation at machine scale and speed; people lead the strategy, the judgment, and the response. PLAID ELITE is the managed service built on that philosophy, where 7AI's team stays on the loop 24x7 on your behalf.

No. PLAID ELITE is designed for organizations that do not have the staff to run a platform or a SOC around the clock. 7AI's AI Security Engineers and 24x7 elite team operate the service for you. When something needs your decision, it reaches you as a complete, ready-to-act escalation, with no new queue to staff.

Most true positives are handled under a response policy you approve in advance, so they never reach you. When an action falls outside those boundaries, PLAID ELITE escalates a complete investigation with root cause, timeline, evidence, and recommended actions, along with a clear handoff of what needs your decision. Every action is recorded in an audit log.

Yes. Every investigation is open, including the ones closed as benign. You can read each agent's mission, the tools it ran, the exact request and response, and the conclusion it drew. A verdict you can inspect is a verdict you can defend to an auditor, a regulator, or your own leadership.

PLAID ELITE reaches production in days, with the success metrics agreed up front and a dated onboarding plan. The AI Security Engineer owns implementation, so you do not carry the months of onboarding that enterprise security software usually demands.